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Inspire HR won't stay synced to iPhone

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‎06-16-2020 20:40 - last edited on ‎07-03-2020 13:47 by Fitbit Moderator

‎06-16-2020 20:40 - last edited on ‎07-03-2020 13:47 by Fitbit Moderator

I am right there with you. You seem to know why this happens. If so, please share.

 

Moderator Edit: Clarified subject

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‎06-26-2020 13:58

‎06-26-2020 13:58

Hi @smith12895. Welcome to the Community Forums.

 

Thanks for sharing that you're having syncing issues. I'm sorry that you're having this experience and let me give you a hand. Before anything else, may I know the model of your phone and Fitbit device? Also, are you getting an error message when trying to sync? Since your post didn't mention, I'd recommend to try the steps described in this help article. 

 

By the way, I’ve moved your post to this new thread so we can keep our forums organized and you can get an answer to your inquiry.

 

I'll be around, keep me posted.

View best answer in original post

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5 REPLIES 5

‎06-26-2020 13:58

‎06-26-2020 13:58

Hi @smith12895. Welcome to the Community Forums.

 

Thanks for sharing that you're having syncing issues. I'm sorry that you're having this experience and let me give you a hand. Before anything else, may I know the model of your phone and Fitbit device? Also, are you getting an error message when trying to sync? Since your post didn't mention, I'd recommend to try the steps described in this help article. 

 

By the way, I’ve moved your post to this new thread so we can keep our forums organized and you can get an answer to your inquiry.

 

I'll be around, keep me posted.

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‎06-26-2020 16:26

In response to LizzyFitbit

‎06-26-2020 16:26

I have iPhone XS and my fitbit is an Inspire HR
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‎06-26-2020 16:27

In response to LizzyFitbit

‎06-26-2020 16:27

I have an iPhone XS and my fitbit is an Inspire HR

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‎06-28-2020 16:30

‎06-28-2020 16:30

HI ,

I apologize for the delayed response! I no longer use my Fit Bit, I could not tolerate re-syncing to my phone daily - I bought an Apply Watch - absolutely love it!

They are not cheap, but it was hard to put a price on my patience!

There is no fix for the issue, at least not that I am aware of.

Good luck, but I highly recommend getting the Apple Watch.

Anne
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‎07-03-2020 13:47

In response to Anne1108

‎07-03-2020 13:47

Hi @smith12895 and @Anne1108, it's great to see you here again.

 

@smith12895, thanks for getting back with the requested information. Just to confirm, were you able to try the troubleshooting described in this help article? If so, please give one last try to these other steps:

 

  1. Go to the Bluetooth settings in your iPhone XS, tap on the icon next to your Inspire HR and then tap on Forget this device.
  2. Make sure the Fitbit app is updated to the latest version.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. A Bluetooth pair authorization should appear, tap pair. This will re-establish the Bluetooth connection between the Inspire HR and the Fitbit app.

 

@Anne1108, thanks for joining this thread and sharing your thoughts about your Fitbit experience. I see where you're coming from and I'm sorry that you went through that situation. Our team constantly reviews the forums as every comment posted here helps us to improve our products, services and overall environment. Your feedback won't be the exception and you're always welcome back to the Fitbit family.

 

Let me know the outcome.

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