Inspire HR won't update - low battery in the app

[KarenaE]

I have been trying to update my Fitbit Inspire HR for weeks but I keep getting a message saying the battery is too low (on Fitbit is says 56% and charging) and the phone does not change that information or allow me to update - what can I do???

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @KarenaE.

Thank you for sharing the details of the issue you’re experiencing. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and log back in to your account.
6. Sync your tracker and try to update it: How do I update my Fitbit device?

I'll be around if you need further help.