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Inspire will not connect with phone's GPS after IOS 13 update

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‎10-09-2019 16:58

‎10-09-2019 16:58

I updated the iPhone 8 to IOS 13 late Saturday and now the InspireHR does not connect with the GPS for bike rides. It connected on Saturday for that ride but not on Sunday after installing the update. The Fitbit still showed time and heartrate for the ride but there was no map like before. Is this part of the problems with the IOS 13 update? Thanks.

 

Don

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Accepted Solutions

‎10-13-2019 16:52

In response to beemerdon

‎10-13-2019 16:52

Hello again @beemerdon  

Im at a loss myself but I did some digging around and found this: https://community.fitbit.com/t5/Inspire-Inspire-HR/Connected-GPS-just-won-t-work-on-my-Inspire-HR/td... There might be something here that will either help you or point you in the right direction. 😃

View best answer in original post

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7 REPLIES 7

‎10-10-2019 07:42

‎10-10-2019 07:42

Hello @beemerdon 

I understand your having issues connecting with the GPS. I believe I can help you. 
Try this on your iOS device:

iOS device >go to settings>>go to privacy>go to location services>Go to Fitbit>make sure it is set to always.

😃 please let me know if I provided you with the best answer to your issue. Keep me posted

 

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‎10-11-2019 06:54

‎10-11-2019 06:54

Hello again @beemerdon 

I wanted to check back in with you to see if my suggestion did indeed resolve or issue or are you still experiencing problems. Please keep me posted 😃

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‎10-13-2019 14:57

In response to SunsetRunner

‎10-13-2019 14:57

No, that did not do it. I reinstalled the app, re-opened the device in the Bluetooth on the phone, set the gps use to "Always" and it still will not connect with the gps in the phone. Thanks; any other ideas? Is it a Fitbit/IOS13 compatibility issue? I am at a loss now. 

 

Don

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‎10-13-2019 16:52

In response to beemerdon

‎10-13-2019 16:52

Hello again @beemerdon  

Im at a loss myself but I did some digging around and found this: https://community.fitbit.com/t5/Inspire-Inspire-HR/Connected-GPS-just-won-t-work-on-my-Inspire-HR/td... There might be something here that will either help you or point you in the right direction. 😃

Best Answer

‎10-14-2019 15:15

In response to SunsetRunner

‎10-14-2019 15:15

I think we did it! I read those posts and went into the app on the phone, found my device under Account, and re-connected the app to the phone's Bluetooth. It looks like it is now connecting again--Woohooo! Thanks! I will try another ride in a few days and let you know. I really appreciate you taking the time to work with me on this.

 

Don

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‎10-14-2019 16:22

In response to beemerdon

‎10-14-2019 16:22

This is fantastic news @beemerdon ! I’m so very happy I was able to help. Could you please tap “best answer” under my post that provided you instructions/suggestions that helped you with your issue? It really helps others who come to this community looking for answers to questions similar to yours. I’d really appreciate it. Thanks! 😃

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‎10-29-2019 03:33

In response to beemerdon

‎10-29-2019 03:33

Woohoo @beemerdon!! I’m happy I could help. 😃

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