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Ionic Clock 30 minutes slow

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‎08-02-2021 00:24

‎08-02-2021 00:24

My ionic clock is 30 minutes slow, I have tried resetting time zones, full factory reset and software updates but clock is stubbornly staying at 30 minutes slow. How do I fix?

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‎08-02-2021 08:56

‎08-02-2021 08:56

Hi, @CinderBear , this sounds like a sync issue.  If you go to your app and click on the Ionic icon to take you to the screen where you can force a sync you can check when it last synced.

 

if your Fitbit is not syncing you can try following the instructions here .  If you continue to have difficulties please post again letting us know which steps you have tried and what phone/ tablet / device you are using to sync your Ionic.  There is always someone here to help. 

Welcome to the forums!

Sense, Charge 5, Inspire 2; iOS and Android

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‎08-03-2021 00:13

In response to Julia_G

‎08-03-2021 00:13

Hi Julia, Thanks for responding but I tried that previously, but now seem to have a new additional problem that I can’t reconnect my phone to my Ionic (I have temporary switched to using an Inspire2) Even with power lead in and after restarting Bluetooth the Ionic connection process times out. 

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