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Ionic caught in an update cycle

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‎03-19-2018 18:55

‎03-19-2018 18:55

Was updating the ionic, when it got caught in a serching cycle...cant do anything with in.   It has been searching for the past hour.

Woman Sad

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3 REPLIES 3

‎03-19-2018 19:38

‎03-19-2018 19:38

Did you try this? http://help.fitbit.com/articles/en_US/Help_article/2047/?q=ionic+update+problem&l=en_US&fs=Search&pn...

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‎03-19-2018 23:49

In response to oldguy13

‎03-19-2018 23:49

Mine is stuck in the searching cycle as well.  I did try all of the items on the troubleshooting page, but hasn't helped.  My watch will only show the Fitbit icon now.  VERY frustrating.

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‎03-30-2018 19:11

In response to oldguy13

‎03-30-2018 19:11

Second support call today  - Now Support tells me my phone is not compatible with FitBit - it is just a new Morto-Z, so I guess I'm stuck where I am. REALLY disappointed - especially because their 'solution' was to replace my phone or buy a tablet. 

 

Gist of the call - too bad you bought our product., it won't update. 

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