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Ionic not fully functional due to issues between Fitbit and iOS

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‎04-27-2020 04:57 - last edited on ‎06-17-2020 17:58 by

‎04-27-2020 04:57 - last edited on ‎06-17-2020 17:58 by

We are all aware of the current compatibility issues between Fitbit and IOS.  I’ve done everything we have talked about as far as updating the app, deleting and re-downloading, etc.  my ionic still does not function fully.  I’ve had Fitbit products since the company first started and am truly disappointed they are unable to resolve this issue for us.  I’ve been delaying getting an Apple Watch but feel I may have no other choice if Fitbit doesn’t get this figured out.

 

 

Moderator edit: subject for clarity

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‎06-17-2020 17:57

‎06-17-2020 17:57

Welcome to the Fitbit Community, @Mukdog13.

 

I appreciate your participation in the Forums and sharing that your Fitbit Ionic is not fully functional. Thanks for trying to resolve this, I appreciate the additional details and I am here to assist you. I understand how frustrating this is for you as you have been a Fitbit customer for a long time and would like to continue enjoying the Fitbit experience. Our team is always working on our products and services, and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them regarding the issue with your Fitbit Ionic and that they were able to assist you. Thank you for your time and efforts.


Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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