Ionic not syncing to iPhone

[CPTMarge]

Tired of not being able to synch my Ionic and my iPhone. It doesn’t even keep time. It’s been like this all week. I have done all of the steps they have suggested. 
I guess I will switch to Apple or Garmin.

Moderator edit: subject for clarity 

[SunsetRunner · Accepted solution]

Hello and welcome @CPTMarge 

Im sorry to see your having syncing issues. Currently this is a known issue being experienced by some individuals but let’s try a few things to see if that doesn’t get you back up and running again:

Please first check here to insure that your IOS Device is compatible with the new Fitbit App:https://help.fitbit.com/articles/en_US/Help_article/2315
If your are indeed compatible with the new Fitbit App there are a few things we can try to get you syncing again.
Let’s try restarting your Fitbit Tracker: Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing syncing issues I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Lastly please check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

😃Hopefully these suggestions resolve your syncing issue. Please let me know 

[CPTMarge]

So after a long week of frustration trying to synch my Ionic-including a rant on this forum- my ionic is now working properly. I followed the steps to try a hundred times and nothing. Tried it again last evening and bang, synch. What finally happened at Fitbit?? Inquiring minds want to know!

[SunsetRunner]

Hello again @CPTMarge 

I just wanted to check back in with you to see if my suggestions were helpful in helping you resolve your syncing issue. If I did indeed help could you please tap the “choose as best answer” box under my post with my suggestions? It really helps others who come to this community looking for answers to questions/issues similar to your own. I’d really appreciate it! 😃

[SunsetRunner]

Hello again @CPTMarge 

I see you are syncing again!! This is fantastic! I see I answered your post yesterday about your syncing issue. I’m going to move this post with your original post about your syncing issue to avoid confusion on the forum. Again I’m happy your back up and running 😃

[Krhonas]

I’m also having issues syncing once again. Have tried all the steps listed above and nothing is working. 

[SunsetRunner]

Hello and welcome @Krhonas 

I’m sorry my suggestions did not work for you. Try doing the restart procedure several times. Sometimes that will correct this issue.

😉 keep me posted

[Krhonas]

I’ve been trying this for an hour and no luck. Unfortunately I don’t have weeks to wait for this to resolve itself as I’m participating in StepBet (winning money for meeting step goals) and the device must sync steps to continue playing. Please advise.  

[SunsetRunner]

Hello again @Krhonas 

As I mentioned in my previous post currently some individuals are experiencing a syncing issue since the last iOS update. If my suggestions did not resolve your issue then I suggest you call Fitbit customer service. Here are ways to contact them: https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=GB 
Im sorry I can’t be more help 

[Bje117]

Get a Garmin 😃. This happens to me every update. Ionic stops synching. Currently it is showing yesterdays stats as todays on the phone and I just woke up. I walked 23000 steps yesterday but only got it to synch once at 1600 steps.

If you have a laptop, sometimes connecting the watch using the usb cable will transfer data over wifi.

For me blue tooth seems to be the issue. When you turn it off on your phone and leave it off and restart your watch and turn iff your phone and leave it off a minute and turn everything back on ..sometimes it will synch but then you have to repeat the process next time and that's a lot of work you should not have to do and is frustrating and wastes time. Synching has been down four days for ne. It randomly synched yesterday morning onw minute before my alarm went off on the watch.

When I turned strava on for a walk while wearing my watch it synched and posted an auto exercise after 15 minutes so these random synchs seem indicative of a bad blue tooth connection issue.