Ionic not syncing with iPhone.

[Anddebs]

Since yesterday my ionic will not sync with my iPhone I reset my ionic and it was fine for a few hours now it won’t sync again is there any one that can help me 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Anddebs, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for your participation in the Forums and for reporting this to us. At this moment I would like to suggest you to try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Anddebs]

Hi tried all that it is still the same it just won’t sync

Sent from my iPhone

[MarcoGFitbit]

Hello @Anddebs, I hope you're doing well, thanks for taking the time to reply and let me know you've already tried the troubleshooting steps I've mentioned earlier without success. 

At this moment, as your Fitbit device is still not syncing I would like to suggest you to set it up as a new device to reset the connection between your device and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your device again:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let me know the outcome.