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Ionic not syncing

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‎01-05-2021 22:17

‎01-05-2021 22:17

My Ionic has been paired successfully with Iphone 7 Plus for 14 months. This past week it was unable to sync. I have tried everything, even a factory reset and it still wont sync. Please advise!

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‎01-06-2021 19:07

‎01-06-2021 19:07

Welcome to the Fitbit Community, @SunsetRunner.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. If you still need help, please feel free to contact our team back for further assistance since they have already all the details of the case and special tools to continue assisting you.

 

By the way, I've moved your post to iOS App board so we can keep our forums organized.

 

I'll be around if you have any questions. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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