Iphone 6 Plus not setting up as tracker

[BobSnyder85]

Hi All,

Trying to use the fitbit app to relay my steps / activity information to my company sponsored health website. 

Problem when doing the following:

Select: "Set up a Dvevice" 

Select : No Fitbit Yet? option 

Select : Set Up Your Fitbit Phone

and the following error is displayed...

"Oops! An unexpected error occurred. Please try again in a little while. If it continues please report it at help.fitbit.com. Please reference error id: 6CA2DD4E:CC32_A92D916C:01BB_570E931E_7A025D92:5A98"

I have tried a few times. I got this error when i went through initial app set up as well.

Thanks for any guidance and help!

[DerrickS · Accepted solution]

Hi @BobSnyder85 and welcome to the Community! 

I would recommend restarting your iPhone and then try setting up MobileTrack on your phone again.

If the problem persists for some reason, I would then recommend the following steps:

1. Log out of the Fitbit App.

2. Force quit the Fitbit App by: rapidly double tapping your iOS home button > swipe left until you see a preview of the Fitbit App > and then swipe up to force close.
3. Reopen the App, log in, and then setup MobileTrack.

Hope this helps!

[BobSnyder85]

I tried a few hours later (of course while showing someone the problem) and it worked right away.

Thanks!