Iphone 6s

[12-ringer]

Why will my fitbit HR NOT recognize my contact list?  I was hoping to add soem friends and I cannot see any of my contacts.  My wife, on the other hand can see all of her contacts.  She also has the Iphone 6s and many of the contcts that she can see are also in my contact list?

[SunsetRunner]

Hi @12-ringer

Have moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

Your post will get more attention here.

[LenaFit]

@SunsetRunner Thanks for the help!

@12-ringer If you haven't done so already, check out this article about how to connect with friends! 

I'd also double check that the privacy settings on your iPhone is set to allow the Fitbit App to access your contact list. 

Let me know if you have any questions. 

[DerrickS]

@12-ringer I have one more addition! 

When you are searching for friends via your iOS contact list, it is important to note that the Fitbit App uses saved email addresses, not phone numbers, to search for friends.

If you don't have any emails addresses saved in your contact list or if your friend uses a different email address on Fitbit than the one you have saved, they will not show up in the App.

Hope this provides some clarification.

[12-ringer]

I have checked the settings and all are set as they should be and still no go😒

Joe

[12-ringer]

I am confused as my wife doesn't have any email addresses saved and yet her 6s recognizes contacts both with and without Fitbit

Joe

[MeylinP]

Thanks for the update @12-ringer! Mmmhh this is weird since your contacts should be recognized. I'd like to know if you have updated your app to the latest version and if you have tried logging out and logging back in into the app to see if it works?

Keep me posted!