help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Iphone won't download app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-06-2016 12:52

‎07-06-2016 12:52

I deleted app over the weekend and now can't download it.  I press the cloud next to it and it shows a circle like it is about to start the download process and then it switches back to the cloud.  

Best Answer
0 Votes
2 REPLIES 2

‎07-06-2016 12:53 - edited ‎07-06-2016 12:55

‎07-06-2016 12:53 - edited ‎07-06-2016 12:55

Hi @Kmonf01

 

Moved this thread from the Charge HR to the iOS App section to increase the chance of getting a solution.

 

Wishing a wonderful evening, day, night.

 

Kitten

Best Answer
0 Votes

‎07-06-2016 13:21

‎07-06-2016 13:21

@Kmonf01 Welcome to the Community!

Have you tried rebooting your phone and then re-downloading the Fitbit App?

I'd also recommend making sure that you are either connected to the internet via wifi or mobile data.

Lastly, if you are still unable to download the Fitbit App for some reason, can you provide what type of iOS device you are using and which iOS software version you are running (ie iOS 9, iOS 8, etc)?

Keep me posted!

Derrick | Retired Moderator, Fitbit
Best Answer
0 Votes