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Issues with Fitbit App and watch communicating after IPHONE ios 18 update

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‎09-19-2024 09:56

‎09-19-2024 09:56

I am very frustrated. I updated my phone last night and now my Fitbit app isn't functioning. I first noticed this around 9:45/10 am this morning when I tried to log food. It wouldn't allow me to search for food. I tried to log another item in my recent. It would not retain the log if I closed the app. I tried to sync it several times and the app said it couldn't sync my Versa 4. Then I noticed my watch time did not match my phone clock.

I have:

-Shut off Blue Tooth and toggled it back on

-I hit forget this device and then re-paired

-I have restarted my phone

-Have deleted the app and then redownloaded it

-I have signed out and now cannot sign back in

I could clearly sign on to it from a computer. 

I would really like some help to fix this issue. I was going to chat someone directly, but it said that it was not available. Please can we figure this out. Thanks.

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1 REPLY 1

‎09-19-2024 10:04

‎09-19-2024 10:04

The app hasn’t been working for more than three weeks - but Google refuse to acknowledge an issue or give any response, let alone when they might have a solution. Many people have been affected, but Google seem more concerned with keeping it under wraps than resolving it.

Good luck!

Best Answer