08-03-2017 08:47
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08-03-2017 08:47
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Hi I'm having issues with the Fitbit App following the latest update.
1. The sleep data is taking ages to appear; it looks like a flat line for ages after a morning sync.
2. A friend invited me to join the GoalDay challenge and a weird screen came up that I'd never seen before with no images or text apart from 'play' and 'ignore'. I clicked 'play' and nothing happened. Tried to access the request from the generated e-mail and it just took me to the Apple Store.
3. App generally taking ages to sync and is slow and sluggish.

08-05-2017 04:57
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08-05-2017 04:57
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Hello @Lima_Echo, have a warm welcome to the Fitbit Community, it's nice to see new faces around.
At this moment, it seems the app is taking a long time to sync the information with our servers which is why I would like to suggest you the following:
- Force-close the app by double tapping the home button on your phone and swiping it up. If this doesn't seem to help, please:
- Log out from the app, restart your phone and log back in.
I hope this can be helpful, give it a try and keep me posted in case you need anything else.

08-05-2017 06:00
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08-05-2017 06:00
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Many thanks,
Louise
Sent from my iPhone

