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Issues with the Fitbit App post-update

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‎08-03-2017 08:47

‎08-03-2017 08:47

Hi I'm having issues with the Fitbit App following the latest update.

 

1. The sleep data is taking ages to appear; it looks like a flat line for ages after a morning sync.

 

2. A friend invited me to join the GoalDay challenge and a weird screen came up that I'd never seen before with no images or text apart from 'play' and 'ignore'. I clicked 'play' and nothing happened. Tried to access the request from the generated e-mail and it just took me to the Apple Store. 

 

3. App generally taking ages to sync and is slow and sluggish. 

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‎08-05-2017 04:57

‎08-05-2017 04:57

Hello @Lima_Echo, have a warm welcome to the Fitbit Community, it's nice to see new faces around. Smiley Happy

 

At this moment, it seems the app is taking a long time to sync the information with our servers which is why I would like to suggest you the following:

 

  • Force-close the app by double tapping the home button on your phone and swiping it up. If this doesn't seem to help, please:
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎08-05-2017 06:00

In response to MarcoGFitbit

‎08-05-2017 06:00

Thank you, I'll give that a try!

Many thanks,

Louise

Sent from my iPhone
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