Just purchased the Alta, but cannot get it connect to my iPhone

[Angel_Baby]

Going through the steps of sepup and everything seems ok, but it stalls out right after:  "We found your tracker!".  There is a spinning sync icon in the lower left corner on my iphone display followed by "Connecting to Tracker...".  But it just stays there.

I have tried restarting my iPhone and bluetooth serval times.  But nothing seems to work.  Wondering if I have a bad device from Fitbit.  Any ideas?

[Angel_Baby]

Going through the steps of sepup and everything seems ok, but it stalls out right after:  "We found your tracker!".  There is a spinning sync icon in the lower left corner on my iphone display followed by "Connecting to Tracker...".  But it just stays there.

I have tried restarting my iPhone and bluetooth serval times.  But nothing seems to work.  Wondering if I have a bad device from Fitbit.  Any ideas?

[Lesley26]

Same here. Just tried to sync mine and it's like it just keeps searching. Also the time is an hour off!

[boobkue]

i'm currently having the same problem. I saw you posted this on the 19-Mar. Did you ever find a resolution?

[boobkue · Accepted solution]

I finally got mine to work!! after countless tries and got super hopeless and upset.

What DIDN'T WORK:

• First off I own an Apple iphone 6plus and a MacBook Air
• Called customer service and we tried every possible way and i was getting the errors of it not updating, not connecting, not able to find device, etc. 
• So customer serice agent told me to see if i can borrow someones PC or Android and try it. She said one i can get the software updated, it should then connect to my Apple products.

What DID WORK:

• Used a PC computer (went to a family member's house and borrowed their desktop) and plug in the wireless dongle
• Directions for resetting the Alta (pushing the button on the charging cable 3 times..there's a link somewhere around here) REALLY helps for the problems when it's not finding the tracker. After you reset it, then the 4 digit code you need to type in will pop up on the screen. 
• Once i reset the Alta, as it is plugged into the charger, and got the 4 digit code to pop up, I unplugged the alta from the charger. 
• Then i input the 4 digit code into the Fitbit Connect on the desktop screen. 
• Tada!!! Update actually went through. It found the alta! However, i did run into the very last problem after the update since it was trying to SYNC now, and it said it couldn't find the tracker. But since i saw that the software is updated i just went ahead and opened up the app on my iphone and saw that it synced automatically and everything works. 🙂 

Hope this helps!!

-Christina

[Broncogirl]

Omg! I can't thank you enough. I have been working on this for what seems like forever. This worked perfectly!

[GODgirl8426]

Thank you!

[pattibess]

Thank you for this! Same problem, and your solution, using my pic, worked! Thanks!!

[MarreFitbit]

Hi everyone @pattibess @Angel_Baby @GODgirl8426 @Broncogirl, hope you're doing great ! Thanks so much for sharing this solution @boobkue, I'm seeing that it worked for the other memebers.

Hope to see y'll participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Happy stepping!

[whizz]

Had the same exact problem...  Used your solution... Worked perfectly.... thank you, Whizz

[MarreFitbit]

Amazing news @whizz ! I'm glad to hear that the steps worked for you too.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

Have a great weekend!