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Keep getting notifications from the Fitbit app

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‎03-14-2024 07:03 - last edited on ‎03-22-2024 06:54 by Fitbit Moderator

‎03-14-2024 07:03 - last edited on ‎03-22-2024 06:54 by Fitbit Moderator

The most recent version of the iOS app will randomly send me step notifications. It's 9a and the notification said I'm over 10,000 steps over my 10,000 step goal. I had the same thing happen yesterday - I apparently hit 10,000 while sitting on my couch. When I open it, it returns to normal, but the notification is annoying.

 

Moderator Edit: Clarified subject

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‎03-14-2024 16:26

‎03-14-2024 16:26

Welcome back to the forums @evrapkoch.

Thank you for sharing the details about this inconvenience with your Fitbit app. Sorry to know about the notification.

Please perform the following steps in order to solve the issue:

I'd recommend to give one try to the following steps in the given order:

  1. Remove your Fitbit from the Bluetooth settings on your phone. If you sync it with a different phone/tablet, remove it from their Bluetooth settings as well.
  2. Turn off other Bluetooth connections that are nearby.
  3. Verify if the Fitbit app is updated to the latest version.
  4. Force quit the Fitbit app from your iPhone.
  5. Reboot your phone and restart your Fitbit.
  6. Open the Fitbit app and set up the notifications one more time.
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