Live heart rate is not showing in app.

[Bandaranaike]

Anyone know why the Charge 2 doesn’t show the heart rate on my fitbit app for my iPhone or iPad Air?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Bandaranaike, have a warm welcome to the Fitbit Community, it's great to have you on board.  

Thanks for bringing this to my attention, at this moment I would like to ask you to enable All-day Sync on the Fitbit app by going to Account > Charge 2 > All-day Sync. Then, force-quit the app by double tapping the home button on your phone and swiping up the app. Open the app again and start a sync by pulling down the screen, once released, the sync will start and while the tracker is syncing you will be able to see the live heart rate. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Bandaranaike]

Thank you for your suggestion. I did what you suggested but it did not solve the problem. I keep getting a message saying that my iPhone 6 and my Charge 2 need to be paired. Bluetooth shows a connection. I am getting my steps, sleep,and miles. Could it be that the iPhone 6 and my iPad Air are not compatible?

Sent from my iPad

[MarcoGFitbit]

Hello @Bandaranaike, I hope you're doing well, thanks for taking the time to reply. 

If you're getting a message that your phone and your Charge 2 need to pair, please tap on Pair on the same pop-up, this is necessary for your tracker to establish a connection with your phone. If you're not able to see the Pair button, please take a screenshot of the message you're receiving so I can check this further. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Bandaranaike]

Thank you for your assistance. Everything is working great.


Sent from my iPad

[MarcoGFitbit]

Hello @Bandaranaike, I hope your'e having a great day, I appreciate you came back and let me know your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Happy stepping!