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Live heart rate not displayed on iPhone

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‎01-18-2021 16:32 - last edited on ‎01-19-2021 16:28 by Fitbit Moderator

‎01-18-2021 16:32 - last edited on ‎01-19-2021 16:28 by Fitbit Moderator

Hi, I've spent all afternoon trying to get my fitbit charge 4 to work as a heart rate monitor. I've got it working on the fitbit itself, but don't see any way to display it on my phone, which would be quite useful while exercising. I've followed the steps in the previous post, but the only live option on my phone appears to be the resting heart rate, which is not what I am looking for. Ideas? 

 

Moderator Edit: Clarified subject

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‎01-19-2021 16:54 - last edited on ‎06-05-2024 10:25 by Fitbit Moderator

‎01-19-2021 16:54 - last edited on ‎06-05-2024 10:25 by Fitbit Moderator

Hi @MarcoSandalo. Welcome to the Community Forums.

Thanks for bringing this to our attention. I understand how helpful it'd be to see your live data and just to confirm, do you have the Bluetooth enabled during your exercise? Please note that it's required to have the Bluetooth enabled so your tracker can remain connected and the Fitbit app can display your real-time data.

That being said, I'd recommend to try the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone and restart your tracker.
  4. Open the Fitbit app and pull down on the screen to force a manual sync.
  5. On your Charge 4, use the Exercise app to track your workouts and check your data on the Fitbit app.

By the way, I've moved your post to the iOS App board to keep our forums organized.

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