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Losing GPS tracking connection with iPhone 8

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‎03-31-2020 20:55 - last edited on ‎07-03-2020 16:17 by Fitbit Moderator

‎03-31-2020 20:55 - last edited on ‎07-03-2020 16:17 by Fitbit Moderator

Hi all,

 

I have had a Versa 2 for 4 months which worked perfectly and tracked walks and runs (showing the map and pretty accurate data in the app after the session).

I had to swap my watch for a new one on warranty last week due to the band failing. I set the new watch up as per the previous. Now when I walk or run the distance is very inaccurate (3km shows as 2.3km) and there is no map data showing in the app. My step count results seem pretty consistent with the previous watch as well so I believe it may be a GPS communication issue. 

I have updated both fitbit and IOS to the latest release with no difference in performance.

 

Any ideas?

 

Moderator Edit: Clarified subject and updated label

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1 REPLY 1

‎05-03-2020 17:15 - edited ‎05-03-2020 17:16

‎05-03-2020 17:15 - edited ‎05-03-2020 17:16

Welcome to the Fitbit Community, @SunsetRunner. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that when you walk or run with your replacement watch the distance is very inaccurate and there is no map data showing in the app. Thanks for trying to resolve this, I appreciate the additional details and I am glad to assist you with that. 

 

I would like to advise that our team is aware of this issue and we're working to identify a resolution as quickly as possible. I am sorry for any trouble. I appreciate your patience and look forward to getting you back on track.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer