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Lost info on Dashboard

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‎03-24-2016 17:18

‎03-24-2016 17:18

I have been missing my step, sleep & exercise counter on my dashboard for over 2 weeks, I have tried to recover them but can't find them. Any suggestions????
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‎03-24-2016 17:25

‎03-24-2016 17:25

Hello @Humey,

 

Welcome to the community!

 

Is there any chance that you got a new phone around that time?  Something that folks occasionally do is accidentally establish a new account when they re-install the Fitbit App on their phone.

Frank | Washington, USA

Fitbit One, Ionic, Charge 2, Alta HR, Blaze, Surge, Flex, Flex 2, Zip, Ultra, Flyer, Aria, Aria 2 - Windows 10, Windows Phone

Take a look at the Fitbit help site for further assistance and information.

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‎03-24-2016 17:45

In response to PureEvil

‎03-24-2016 17:45

No, same phone, lost on computer dashboard as well...

Regards,
Aaron Hume
(Sent from IPhone)
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‎07-16-2016 05:47

In response to Humey

‎07-16-2016 05:47

Hi there @Humey, I was reviewing your post and you did not received further response after you reply to @PureEvil's suggestion. I wonder If after that the issue was sorted out? Is still happening on a daily basis?

 

I'm quite sure you were able to resolved this, but I just want to make sure everything is working fine and give follow up with you.

 

See you around and hope to hear from you soon.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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