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Lost my phone that synced my tracker new phone won't let me add

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‎02-08-2016 17:50

‎02-08-2016 17:50

My husbands phone he set his Fitbit up on died and now the new phone won't let him set it up
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‎02-09-2016 05:40

‎02-09-2016 05:40

Hi @Rogersrlrg! Welcome to the Fitbit Community! 

The first step I recommend you doing is the restart, then check this article in order to verify that the device that you're using is supported by Fitbit, then check this article in order to set it up. 

 

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

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