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Map preview not showing up in the app.

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‎10-24-2018 01:38 - last edited on ‎10-25-2018 06:05 by Moderator Alum

‎10-24-2018 01:38 - last edited on ‎10-25-2018 06:05 by Moderator Alum

Hi 

the maps from my runs walks and interval training have stopped loading on my phone, I just get the spinning circle. I can login on line and the maps are there. I have updated the app to latest version and restarted the phone. any help would be great

thanks

Steve

screen.png 

 

Moderator Edit: Clarified Subject.

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‎10-25-2018 06:35

‎10-25-2018 06:35

Hello @stev1e, I hope you're doing well, it's nice to see you around. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far and for adding some screenshots to your post. At this moment, our team is aware of the problem and is working to resolve it as quickly as possible. 


I sincerely apologize for the inconveniences this situation has caused you. I appreciate your patience and look forward to getting you back on track. In the meantime, if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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