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Message Button not responding on the Fitbit app

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‎09-26-2021 09:02 - last edited on ‎09-26-2021 09:31 by Fitbit Moderator

‎09-26-2021 09:02 - last edited on ‎09-26-2021 09:31 by Fitbit Moderator

hi all, I noticed this past week that the message button is jacked up. I can reply to previously received messages. However, I cannot initiate a new message/new conversation with any friends who haven’t sent me a message. I’m running an iMax, Xs Max, update 15, and a Charge 2 version 3.47. Anyone ideas???

 

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎09-26-2021 10:36

‎09-26-2021 10:36

Hi there @SunsetRunner. 

 

Thanks for all the details shared on your post abut the difficulties experienced with the messages button. Please note that our team is working to identify a resolution to this issue and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

 

See you around. 

Cindy|Community Moderator| Did you find my post helpful? Vote for it or mark it as a Solution!
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