Message "k-pay detected issue with phone internet" showing up.

[TomS63fit]

Started getting the message “k-pay dectected a problem with the internet connection of your phone”. Phone works fine. What is k-pay?  

Moderator Edit: Clarified Subject.

[SunsetRunner]

I actually want to purchase the right to use a clock face beyond the trial period as I find what it offers to be useful.  Does Fitbit have any agreements with these third party developers and K-pay or am I on my own. I never heard of K-pay and am hesitant to link a credit card to them.

[Parthalmb]

It's just not happening... Tried everything.its almost 24 hours. The k-pay message persists

[MarcoGFitbit]

Hello @Parthalmb, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention and for letting me know you have already tried some troubleshooting, Tell me, have you changed the clock face on your watch to a Fitbit one? Have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? I apologize for asking you this but I need to know exactly which troubleshooting steps you've tried so far. 

Please note that the k-pay message showing is because you installed a trial version of a clock-face, in the future, please check the details of each clock-face before installing it as some of them are paid clock-faces. In case you have already purchased the clock-face and you're still seeing this message, contact the developer directly. 

Thanks for your patience and understanding, I'll be waiting for your reply. 

[Parthalmb]

Hi... Thank you for your reply.
I've tried everything..
Restarting the watch
Tried another watch face... But I just can't change it.

I'm really sorry for not paying heed to the watch face I've installed which
was paid. I'll take care from next time.
But this is very frustrating.
Please help
Thank you

[MarcoGFitbit]

Hello @Parthalmb, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have tried the troubleshooting steps I've provided earlier. At this moment I would like to suggest you to perform a Factory Reset on your Versa so the clock-faced can be changed to the default one. Make sure to sync your Versa before to prevent losing information. 

To perform a Factory Reset: 

1. On the watch, swipe until you find the Settings app. Tap on it.
2. Scroll down and tap on About
3. In here, select Factory Reset.

I hope this can be helpful, give it a try and let me know the outcome.