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Miles don't match up with steps anymore

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‎03-05-2016 21:01

‎03-05-2016 21:01

The last three days my miles shown on Fitbit bit have been 2 to 3 miles less than what they should be according to the steps I have taken. my total steps for one day were over 14000. And the mileage said 2.2 miles WTF I know that's not correct because just the day before I did over 15,000 steps and it read over 5.5 miles now all of of sudden since Wednesday March 2 the miles just don't add up what's going on? I have checked my settings everything is correct
Thanks for any kind of help
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‎03-06-2016 14:42

‎03-06-2016 14:42

Hi @JSW,

I'd recommend double checking to see if you have a custom stride length set up on your Fitbit account. It's likely that the custom stride length is the root of the problem. Click here to double check.

 

Click here for more stride length information. Hope this helps!

Derrick | Retired Moderator, Fitbit
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