help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

MobileTrack Not Syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-02-2016 11:40

‎03-02-2016 11:40

Hello! I just got a new replacement iphone 6 and my steps haven't synced since I changed phones. Is there a way to force sync/fix this?

Best Answer
0 Votes
1 REPLY 1

‎03-02-2016 13:01

‎03-02-2016 13:01

Hi @lman88 and welcome to the Fitbit Community!

I'd recommend rebooting your iPhone 6 and then making sure that you have a strong WiFi or mobile data internet connection.

 

Also, if you click the account button in the bottom right-hand corner > click the MobileTrack tile at the top of the page under your profile tile > and hit the sync now button, does it sync?

Lastly, there's a chance that the Fitbit App doesn't have the permission to use movement and fitness to track steps. I'd recommend: opening your iOS settings > scrolling down until you see your apps listed out and click Fitbit > make sure that Movement and Fitness is toggled on.

Keep me posted if this helps!

Derrick | Retired Moderator, Fitbit
Best Answer
0 Votes