MobileTrack not counting steps.

[Luvbothmykidz]

I had a Fitbit for years and have several friends that continue to do challenges on the app with me. I recently switched to an Apple Watch but the MobielTrack feature shows I only have 49 steps today while Apple shows I have over 4000. How do I get my actual steps to sync into the Fitbit app?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Luvbothmykidz, I hope you're having a great day, it's nice to see you around. 

Thanks for bringing this to my attention, please note that MobileTrack does not sync the steps from the Apple Health app as both, the Fitbit app and Apple Health app, can't be linked. MobileTrack will only count the steps you take when you have the phone with you while walking. Now, if you're indeed carrying your phone with you while walking and your steps are still not being counted, my best recommendation would be removing MobileTrack and setting it up again:

1. Go to the Fitbit app and tap on Account.
2. Locate MobileTrack an tap on it.
3. Select "Remove from this account"
4. Force-quit the Fitbit app
5. Open it again and tap on Account
6. Select MobileTrack and follow the onscreen instructions to continue.

Then, please monitor MobileTrack for the next few days, making sure to open the app and sync it at least once a day at the end of the day to check if the steps are now being recorded. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else!