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MobileTrack steps not recording on iPhone SE 2020

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‎08-21-2020 04:55 - last edited on ‎08-24-2020 15:50 by Fitbit Moderator

‎08-21-2020 04:55 - last edited on ‎08-24-2020 15:50 by Fitbit Moderator

For the past three years I've successfully used the Fitbit app to record daily steps on an original iPhone SE.  The steps passed between the app and Apple Health and registered with my Vitality Health account.

 

Yesterday I upgraded to a new iPhone SE2020 model with the latest version of IOS 13.6.1.  Now  the app does not record my steps.

 

I've logged in and out of my account.

I've deleted the app and reinstalled.

I've turned bluetooth on and off several times

I've forced the app to quit

I've rebooted the iphone.

 

I've checked my dashboard on the website and the last synch was at 4.27pm yesterday at which point I was transferring everything from my old phone.  So the App on the new phone is not uploading to the Fitbit server.

 

The Apple Health app has recorded today's steps.

 

I'm at a loss.  Any suggestions please?

 

Moderator Edit: Clarified subject

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Accepted Solutions

‎08-23-2020 10:41

‎08-23-2020 10:41

Hi @RobParker. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention and for your efforts to get your steps syncing with the Fitbit app. I understand how you're feeling about this and let me give you a hand. Since you mentioned that the app isn't registering your steps, I believe you're using the MobileTrack feature. If that's correct, may I know if you've received an error message when trying to sync? Even though you've tried to uninstall and reinstall the Fitbit app, have you made sure it's updated?

 

I'd suggest to give a try to the following steps:

  1. Open the Fitbit app and tap your profile picture > MobileTrack.
  2. Scroll down and tap the option to remove the device.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap your profile icon > Set Up a Device.
  5. Choose MobileTrack and follow the onscreen instructions.

 

I'll look forward to your response.

View best answer in original post

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3 REPLIES 3

‎08-23-2020 10:41

‎08-23-2020 10:41

Hi @RobParker. Welcome! It's great to see a new face around.

 

Thanks for bringing this to my attention and for your efforts to get your steps syncing with the Fitbit app. I understand how you're feeling about this and let me give you a hand. Since you mentioned that the app isn't registering your steps, I believe you're using the MobileTrack feature. If that's correct, may I know if you've received an error message when trying to sync? Even though you've tried to uninstall and reinstall the Fitbit app, have you made sure it's updated?

 

I'd suggest to give a try to the following steps:

  1. Open the Fitbit app and tap your profile picture > MobileTrack.
  2. Scroll down and tap the option to remove the device.
  3. Force quit the Fitbit app and reboot your phone.
  4. Open the Fitbit app, tap your profile icon > Set Up a Device.
  5. Choose MobileTrack and follow the onscreen instructions.

 

I'll look forward to your response.

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0 Votes

‎08-23-2020 11:12

In response to LizzyFitbit

‎08-23-2020 11:12

Hi Lizzy

 

Brilliant.  Your advice has solved my problem.  Thank you SO much.

 

Best wishes.  Stay safe.

 

Rob

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‎08-24-2020 15:54 - last edited on ‎10-15-2023 14:54 by Fitbit Moderator

In response to RobParker

‎08-24-2020 15:54 - last edited on ‎10-15-2023 14:54 by Fitbit Moderator

Hi @RobParker. I hope you're doing well.

You're very welcome and I'm glad that my post was helpful to your inquiry. In case you have some spare time, I’d like to invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted.

Stay safe as well and hope to see you around! 

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