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MobileTrack stopped working on new Fitbit app

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‎10-09-2023 20:40 - last edited on ‎10-10-2023 17:51 by Fitbit Moderator

‎10-09-2023 20:40 - last edited on ‎10-10-2023 17:51 by Fitbit Moderator

Mobile Track stopped working for iOS with latest Fitbit update
I used this capability in the absence of a Fitbit device (since my One stopped functioning)


Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎10-10-2023 18:00

‎10-10-2023 18:00

Welcome to the forums, @shreejay.

Thanks for the details, as well as the screenshot provided. This is odd and to look into this, may I know if you get an error message when trying to sync?

In the meantime, let me recommend the following:

  1. Force quit the Fitbit app and reboot your phone.
  2. Open the Fitbit app, tap the Devices icon at the upper left corner.
  3. Tap MobileTrack > Remove From Account.
  4. Under new devices, tap Add phone and select MobileTrack.
  5. Follow the on-screen instructions and check if it syncs correctly.

View best answer in original post

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3 REPLIES 3

‎10-10-2023 18:00

‎10-10-2023 18:00

Welcome to the forums, @shreejay.

Thanks for the details, as well as the screenshot provided. This is odd and to look into this, may I know if you get an error message when trying to sync?

In the meantime, let me recommend the following:

  1. Force quit the Fitbit app and reboot your phone.
  2. Open the Fitbit app, tap the Devices icon at the upper left corner.
  3. Tap MobileTrack > Remove From Account.
  4. Under new devices, tap Add phone and select MobileTrack.
  5. Follow the on-screen instructions and check if it syncs correctly.
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0 Votes

‎10-11-2023 09:20

In response to LizzyFitbit

‎10-11-2023 09:20

This worked .. thanks thanks for your help @LizzyFitbit 

Best Answer

‎10-12-2023 07:40

In response to shreejay

‎10-12-2023 07:40

Hi there, @shreejay.

You're very welcome! I'm glad the steps suggested above were of help and thanks for keeping me posted.

In case you have some spare time, let me invite you to check our Health & Wellness board where you'll find great tips and encouragement from other members. Have a nice day!

Best Answer