ANSWERED
These are two screenshots taken yesterday of my monthly activity stats on my web site Dashboard and from my iPhone 6s. The iPhone stats were obtained by selecting the pentagram shaped weekly exercise icon then scrolling right to the 4th screen dispay and enlarging to full screen.
As you can see from the iPhone screen, from the 1st January it shows a distance total of 48 miles. However, my Dashboard Activities monthly report (from 31st December) shows 92 miles. One interpretation of this discepancy is that I did 46 miles on 31st December, which is very wrong. I'm a pensioner with two hip replacements who tries to walk daily and even in my prime, I could not approach 40 odd miles per day!
Data taken from a new Charge 2, which I've reset to try to match stats, so far with no luck. Is the iOS app bugged or am I missing something here?
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Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @kw_starling, I hope you're having a great day!
Thanks for taking the time to reply and letting me know you've already tried the troubleshooting steps provided and contacted our Support Team, I'm sure they will be more than glad to get you back on track!
If there's anything else I can do for you, please feel free to reply! 
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @kw_starling, it's great to see you around, I hope you're having a great day! 
Judging by the screenshots you kindly sent, it seems the Fitbit app is not pulling the data from the servers correctly, which is why you're seeing a discrepancy on the monthly distance. Please try to forceclose the app by double-tapping the home button on your phone and swiping up the app. If that doesn't seem to refresh the information, please log out from the app, restart your phone and log back in.
In case this is still not updating after trying these steps, my best recommendation would be contacting our Support Team. Let them know about this situation, I'm sure they will be more than happy to assist you further.
I hope this can be helpful, if there's anything else I can do for you, please keep me posted!
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hello @kw_starling, I hope you're having a great day!
Thanks for taking the time to reply and letting me know you've already tried the troubleshooting steps provided and contacted our Support Team, I'm sure they will be more than glad to get you back on track!
If there's anything else I can do for you, please feel free to reply!
Best Answer