My Charge3 does not connects with my Iphone

[Again89]

Hello, 

I have a problem with my Charge 3, after the last battery charge, my tracker does not connects with the Iphone; at the same time spleeping mode has been put off.

I tried restar my devices, but no good update are been received, appear a message "device has not been found" on my app fitbit, during the paring.

please help 🙂 

[SunsetRunner · Accepted solution]

Hello and welcome @Again89 

I see you’re experiencing syncing issues. Let’s try a few troubleshooting steps to see if we can’t get you back up and running again.

First let’s try restarting your Fitbit Tracker. Heres how:

https://help.fitbit.com/articles/en_US/Help_article/1186

If your still experiencing issues try turning your Bluetooth off then back on again.

If restarting and toggling the Bluetooth doesn’t help I would suggest force shut the App and restart. Here’s how:

Turn off your Bluetooth 

log out of the Fitbit App

completely shut down your device, wait 1-2 mins then restart your device 

once your device fully loads enable your Bluetooth again 

now log back into your Fitbit App as you normally would with your email address and password 

now sync your device 

Check your iOS settings if this problem persist and try this:

1. Open your phone's settings.
2. Scroll down, tap Fitbit > Toggle Location to "Always".
3. Ensure toggles next to Bluetooth and Background App Refresh are turned ON.

If your still experiencing an issue try this: please go to the Bluetooth settings on your phone and remove the tracker. In the list of Bluetooth devices you'll see the Fitbit Tracker and next to it, this symbol "!". Hit the symbol and it will take you to the next step, once you're there select the option that says "Forget this device" or "Unpair". Once you've made sure about that, go back to the Fitbit app,, tap your profile picture then scroll down and select "Set up a Device". This should start the setup process for your device. Just follow the instructions as they come.

If the issue is not solved after the above steps, please take a look at the help articles: Why can't I set up my Fitbit device? or  Why won't my Fitbit device sync?

😃  Hopefully these suggestions resolve your syncing issue. Please let me know If this does indeed resolve your issue and if so could you please tap the “Choose as best Answer” box just under my post? Doing so really helps other individuals who come to this community looking for answers to questions similar to your own. I’d really appreciate it!

[SunsetRunner]

Hello again @Again89 

I’m checking in with you to see if my troubleshooting steps help you connect your Charge 3 with your iPhone. Please let me know 😃

[Again89]

hello, first of all thank you for your help. I’m following your steps right now, but for the moment no improvements. I’ll let you know as soon as I end all your suggestions. 

[SunsetRunner]

Hello again @Again89 

Has your issue resolved? Please keep me posted 😉

[Again89]

Hello.

I didn't fix the issue, futhurmore my device has turned off permanently. 

I'm very surprised about that, I thought fitbit was an authoritative brand... but ....