My Fit Bit Charge HR will not turn on when it's not charging

[baileyschnurr]

I just bought my fit bit charge HR from amazon and got it yesterday. I let it charge during the night, and set it up on my iphone today but it will not sync to my iphone when it's not plugged in nor will it turn on. I've tried restarting it multiple times and I'm not sure what to do.

[Odyssey13]

Hello and welcome to the forums @baileyschnurr

There is a ChargeHR area with the owner manual, related help articles and videos. click to go there.

Be sure you have the latest iOS app, ChargeHR firmware and check with customer support. Let them know all you've done to get it going.

Oh, just remember next time to avoid charging the device overnight. All it really needs is a few hours to fully charge and be ready to go.

contact customer support at this link - click

There is a phone number for the USA, an online chat option and web based email for those out of the area.

Keep us informed.