My Fitbit device is not syncing correctly.

[Borr]

Hey,

my firbit charge keeps keeps saying it isn’t synced up with my phone so I can’t get proper mileage in my runs and I can’t see the weather and stuff like that? How do I fix that??

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Borr thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Judging for the information you've sent, it seems you have a Charge 3. In this case, I would like to suggest you to restart your Charge 3 and your phone and try to sync again. If your device is still having trouble syncing, please try the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Give these steps a try and let us know the outcome.