My Fitbit is not syncing with my Fitbit app!!

[Freedomh20]

Suddenly my Fitbit stopped syncing with my App on my iOS Xs iPhone 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com

[Maiziegal]

The charge 3 is turning out to be a piece of junk!

syncing issues for well over a month now- I have done all the suggestions listed here... will work of an hour or a day then issues start up again. I spent an hour on a chat with Fitbit- ending up “restart” the Fitbit and still problems! I want my $ back! 

[Pppppppp1]

Agree!!!! 

UPDATE:

Restart never helps!

What’s the point for people keep restarting the phone and the watch so frequently?! Ridiculous! 

[MarcoGFitbit]

Hello @Pppppppp1 and @Maiziegal, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @Freedomh20. Thanks for all your help @SteveH. 

I appreciate your participation in the Forums and for sharing your experience with us and for letting us know you've alredy tried the troubleshooting steps kindly provided by @SteveH. At this moment, if you haven't tried yet, please try to set up your tracker as a new device to reset the connection between your device and your phone. Note that all the information already stored in your account will not be deleted. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[eldoll]

This happened to me today to, and apparently the issue is because Fitbit has banned my IP address.  I contacted customer support and I am apparently now in 48 hour purgatory of waiting for them to un-ban me.

[Maiziegal]

I have also reset up the app on the device... it works for a few days ... then problems syncing again

[MarcoGFitbit]

Hello @eldoll and @Maiziegal, I hope you're doing well, it's nice to see you around. 

@eldoll, I appreciate you have let us know about this situation. At this moment, please wait for our team to contact you back as they will be working with you to solve this situation. 

@Maiziegal, thanks for letting us know you've tried to troubleshoot this issue. At this moment, I would like to gather some information from you so we can check this further:

1. iPhone model you're using.
2. OS version running on your phone.
3. App version installed (go to Account > Help to get it)
4. Charge 3 version (tap on the Charge 3 picture on the app to get it)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Maiziegal]

iPhone 8+ 

iOS version 12.1.4

Fitbit Charge 3 version 20001.49.45

no updates are available for either

[MarcoGFitbit]

Hello @Maiziegal , I hope you're doing well, thanks for taking the time to reply with the information requested. 

Thanks for coming back. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

In case you need anything else, please feel free to reply as well. Happy stepping.

[eldoll]

Twice now I have had an issue with Fitbit blocking me, which means my tracker does not properly sync with my phone.  If I am at home and connected to my wifi, I have no trouble.  But when I am out and about I can't sync... and lets face it, I am out and about more often than I am at home.

Fitbit has informed me that there is "malicious traffic" coming from my phone's IP address and therefore I have to be blocked so it doesn't hurt their system.  Obviously I am not actively doing anything malicious myself.  What could be happening that is causing me to get blacklisted?  

[TravisF]

UPDATE: I turned my phone on airplane mode for awhile then shut it down for about five minutes. Then rebooted my phone and it worked!!! I believe it has to do with the IP address being assigned to your phone. I'm on the TMobile network. I read that you get a temporary IP every 48 hours or so... Shutting down might have created a new IP for my phone... I have no clue but it works now!!!

I'm getting the same issue so I highly doubt we have malicious traffic coming from our phones... maybe I took too many steps! >:\

Here's my issue:

I'm getting this error on my iPhone fitbit app:

oops, something went wrong. Please try again.

The operation couldn't be completed.

(Networkbit.HTTPError error 1.)

This is after I deleted the app and tried to reinstall. It won't let me log into the app.

I tried to log into fitbit on Safari on my iPhone and I get this error:

Error 1006

Access Denied

What happened?

The owner of this website (www.fitbit.com) has banned your IP address.

I am able to log into fitbit on the Chrome browser on a windows PC.

Help!!!! 

[solace7890]

My Fitbit also stopped synching with the IOS app. But it also will not Pair.

I did all the trouble shooting steps for the synching issue - turned things off and on per instructions and "solutions" but nothing worked. Finally I tried to set up the Fitbit from scratch - a few times now actually.  Each time I get to the Pair Your Tracker part it all just stops.  I get the Bluetooth connected then the phone screen says to enter the number displayed on the tracker; I enter the number and I get "Connecting to Fitbit" with a circle going around on the phone screen.  The phone screen never changes. One time i left it overnight and when i checked in the morning that same Connecting to Fitbit with the circle going round was still there. So how do i get it to pair with my phone so i can try to get it to sych again?

[dhimes]

It (charge 3) seems to be extremely fragile.  I tried to sync on my office network again (I've never been successful doing that, as I set the watch up at home), and I am prompted to log in again.  Then the app gets a "TLS" error and I am asked to try again- over and over and over and over.  I am, by the way, currently typing this over a successfully connected TLS connection (if you see a green lock in your brower's location bar, then you are too).  But the app can't make it happen.  And, no sync.  I pray to god that when I get home it magically works again, because fixes seem to be pure luck.

I also bought a charge 3 for my wife, and she loves it.  I hope the engineers get this thing stable (or at least give us  a clue as to what's going on- are they on IRC or something?). 

[dhimes]

Just to clarify for anyone who comes along and reads this:  The error is "SSL connection" which is a kind of "old-fashioned" TLS.  I hope it's a typo.  Also, this connection I've made with the server that I'm typing on is indeed from my work environment.  Also, I am logged in to fitbit.com over TLS (ssl) from work- so it's not my network.  Ugh.