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My Fitbit won't pair with my iPad 13.4.1

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‎05-07-2020 18:36 - last edited on ‎05-31-2020 19:28 by

‎05-07-2020 18:36 - last edited on ‎05-31-2020 19:28 by

I recently corresponded with someone but she left, she gave ne instructions but they did not work.  The face of my fitbit shows an incorrect time. the date is correct and the steps are correct.  on my Ipad, I no longer have steps.  Not sure what is going on was fine one day next morning (about 3 days ago) I have this mess.  My fitbit Charge is not a year old.  Not impressed.

 

 

Moderator edit: subject for clarity

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‎05-31-2020 19:27

‎05-31-2020 19:27

Welcome to the Fitbit Community, @millonyx.

 

I am sorry to hear your Fitbit won't pair with your iPad. Thanks for trying to resolve this,

I totally understand how you are feeling and I am here to help. I appreciate the additional details and recommend following the complete troubleshooting steps from this help article: Why can't I set up my Fitbit device?

 

Keep me posted on the outcome. I'll be around if you have any additional questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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