My Iphone can't find my Versa suddenly

[meurling]

Iphone can't find my Versa suddenly. Problem started yesterday.

I am thinking about getting a regular watch instead of this crap. 

[SunsetRunner]

Hello and welcome to the Fitbit Community @meurling 

I understand your Fitbit Versa is currently not syncing. Let’s start by restarting your Versa. 
Here’s how: 

1. For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons until you see the Fitbit logo on the screen. For Fitbit Versa Lite Edition and Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons. Now try to sync

If your still experiencing issues then please try force shutting your Fitbit app. Here’s how:

log out of your Fitbit App

force shut the Fitbit app by swiping the app up

now shut down your iOS device completely, wait 1-2 mins then restart your iOS device again

once your iOS device fully loads log into your Fitbit App as you normally would

now try to sync your Fitbit Tracker

😃 Please let me if this resolves your issue. Keep me updated

[Rosco200]

Yup having same problem with ionic. Fitbit tech support are no use. They finally admitted to me that they have a problem with the Fitbit software and iOS 13 but have no timeframe for a fix and that I just have to wait and see. 

pretty crap response. 

[SunsetRunner]

Hello and welcome @Rosco200 

I see your having trouble with syncing as well with your Fitbit Ionic. Have you tried my suggestions above? 

[Rosco200]

yup - that and every other suggestion. 

nothing is working. 

[SunsetRunner]

Hello again @Rosco200 

I still would like to help if your interested. Since your tracker is still not syncing correctly, let's try setting up your tracker as a new device to reset the connection between the tracker and your phone. To set it up as a new device:

1. Open the Fitbit app and tap on Profile picture on upper right corner then tap on "Set up a New Device"
2. Choose your tracker and follow the onscreen instructions to continue
3. When the app asks you to replace your current tracker, please replace it and continue with the process.

[Rosco200]

Honestly mate. 

I have tried that already - I’m not kidding when I say I’ve tried everything that Fitbit tech support has to offer. 

apparently I just have to wait and wait and wait