My fitbit charge hr will not sync and is now 5 minutes off

[Rfroe2]

I have only had my fitbit about a month and it recently stopped syncing with my iPhone 6.  I have tried every troubleshooting method. I have turned my bluetooth off and on, i have turned my phone off and on, I have even turned my fitbit on then off, and nothing has been fixed. In fact now my fitbit is five minutes slow. i am beyond frustrated right now. Can anyone help me? Do i need to just restart it to factory settings? If so no big deal but how do I do that?  I just want it to work again!

Moderator edit: format

[AlvaroFitbit]

@Rfroe2 Welcome to our community! Happy to have you here. I would like to clarify that the Charge HR doesn't have the ability to be switched off. Still you can try a restart to help correct this. Also check our sync troubleshooting guide if the issue persist. As a final suggestion you can try a Factory Reset (try first the normal restart) but remember you will need to setup your tracker again after this.

Let me know how it goes!

[bradylisamarie]

This has been happening to me also over the last week or so.  Frustrating as I use it as a watch in high school and the time is off when I am writing passes.

[AlvaroFitbit]

@bradylisamarie Welcome to our community! Have you try the suggestions on my previous post? If you had then I suggest you contact our Support Team as they can see your tracker in more detail and should be able to assist you correcting this situation.

Keep me posted!