03-25-2017 14:31
03-25-2017 14:31
I don't know why but my flex automatically stop tracking my sleep and it's also not syncing on my app (probably because I don't know how to but I tried pulling up my screen and everything and my flex is about 2 years old
Best Answer03-27-2017 07:59
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
03-27-2017 07:59
Hello @Sadilady, thanks for joining us, it's great to have you on board! ![]()
Have you updated the Fitbit app and restarted your tracker recently? If so, I would like to suggest checking @HelenaFitbit's excellent tips and recommendations that have been proven to be very helpful for many members facing the same situation.
If your tracker is still not syncing or tracking your sleep, I would recommend setting up your Flex as a new device to reset the connection between your tracker and your phone. To set up your tracker as a new device:
I hope this can be helpful, give it a try and keep me posted in case you need anything else! ![]()
Best Answer