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My friends see me as "No recent activity" when I have steps.

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‎07-01-2017 17:49 - last edited on ‎07-03-2017 08:50 by Moderator Alum

‎07-01-2017 17:49 - last edited on ‎07-03-2017 08:50 by Moderator Alum

Recently my friends are reporting that when they look at my steps for the week it shows as "no recent activity". When I look at my Fitbit app it shows that I have steps. How do I correct this. 

 

Moderator Edit: Clarified Subject.

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‎07-03-2017 10:32 - edited ‎07-03-2017 10:42

‎07-03-2017 10:32 - edited ‎07-03-2017 10:42

Hello @mixofsix, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

Thanks for letting me know about this issue. Our engineers are aware of the problem and are working to resolve it as quickly as possible. 

I'm sorry for any inconvenience this issue has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, please feel free to reply!

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-03-2017 10:57

In response to MarcoGFitbit

‎07-03-2017 10:57

Is there an eta on the resolution?
--
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‎07-04-2017 04:51

In response to mixofsix

‎07-04-2017 04:51

Hello @mixofsix, thanks for taking the time to reply, I really appreciate it. Smiley Happy

 

At this moment I haven't receive an update regarding this issue. However, once I learn anything else about this situation I'll be updating this thread accordingly. 

 

I appreciate your patience, in the meantime if there's anything else I can do for you, please feel free to reply. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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