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My stats have suddenly stopped renewing in the app dashboard

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‎11-08-2023 23:33 - last edited on ‎11-09-2023 10:51 by Fitbit Moderator

‎11-08-2023 23:33 - last edited on ‎11-09-2023 10:51 by Fitbit Moderator

My stats have suddenly stopped renewing: no steps, Active-zone points, sleep score, etc. not count. My Inspire 3 tracker is counting and I have successfully restarted it using both methods instructed in troubleshooting. It is showing up as synced and I have updated the app. I have tried to Contact Support Live Chat but that doesn’t seem to be working either. I feel abandoned!

 

Moderator edit: clarified subject.

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‎11-09-2023 09:45 - edited ‎11-09-2023 09:45

‎11-09-2023 09:45 - edited ‎11-09-2023 09:45

It's good to see you participating in the community for the first time @MamieJ.

I'm sorry to know the difficulties that you are experiencing now. Thanks for providing all these details.

While sending your information to the Support team, I've been informed that you already contacted them for further assistance with this; in this case, they will let you know how to proceed. Please, keep an eye on your inbox and spam folder, and let them know of the steps that you already tried. 

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