Need advice on how to move beyond the Charge sync mess

[BobTsch]

Received a Charge from my wife as a present in August 2015, sync'ing mostly worked since then but flakey.  I purchased her a Charge for the holidays, which worked for a week or so and now we are both in the no-sync hole with iOS with no way out.  Have tried all the tips for both Charges, no luck.    The only real effect is draining the IPhone battery to nothing as it searches in vain for the Charge.  

What has been people's sucess on returning Charge devices through Amazon?  I am pretty disappointed, and am looking for a reliable monitor/counter.  Please, please send advice and experiences on how to return, and moving on to reliable devices. 

[MeylinP]

Welcome to our Community @BobTsch! Thanks for joining us! Before you decide to return your tracker I'd like you to give a last shot to your trackers. Have you tried restarting your trackers and then set up your tracker as a new device by following these instructions. Note that if you have not synced in over 24 hours, your activity data for previous days will be lost and only today's data will remain. You can also go here to see our Return Policy.

Hope this helps, let me know how it goes! 

[BobTsch]

I do appreciate the quick reply.

I have tried all the restarting tips prior to requesting information on
how to return Charge HR, Following your note, I have tried all the steps
again, including removing and reloading my iOS app with the same
result...."We found your Charge HR!"....but stuck in the "Connecting to
Tracker..." sync-hole.

I do like the look and feel of your product, and I would really like to
continue using it, but your wireless technology simply doesn't work.

Please, do one thing for me, and I would appreciate if you would read this
slowly and carefully:

I asked for a link to your return policy and instructions on how I return
this faulty product. You sent me a like on how to buy your products. I am
not interested in buying any more of your products. Please send me a
link that explains how to return this faulty product.

Regards, Bob Tschirhart

[MeylinP]

Hey there @BobTsch thanks for the update! Sorry to hear your Fitbit Charge HR is still not working, I'd suggest you contact our Customer Support team and let them know the steps you've already tried so they can provide you with a faster solution for this. Also, I apologize for the link I sent you, to see our Warranty Policy please go here. 

Let me know how it goes!