help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New App 2.19 Issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-08-2016 19:56

‎02-08-2016 19:56

I uploaded the new app version 2.19 and ever since, I'm unable to connect my surge to my iPhone 6 Bluetooth. I've had this surge since November and never had an issue until I uploaded the newest app.
Best Answer
0 Votes
1 REPLY 1

‎02-09-2016 12:21

‎02-09-2016 12:21

@Rbartolet Welcome to the Fitbit Community! I will recommend to try all of these syncing troubleshooting steps to connect the tracker to your iPhone 6. Also, log out from the account, reboot your phone, and log back in.

 

Try that out and let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer
0 Votes