help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New Blaze won't connect to iPhone 6, but Flex 2 will?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2017 20:01 - last edited on ‎05-09-2017 09:27 by Moderator Alum

‎05-08-2017 20:01 - last edited on ‎05-09-2017 09:27 by Moderator Alum

Just purchased a new Blaze that will connect to my iPad with no problem, but not my iPhone 6 with iOS 10.3.1. And it will connect fine with my Flex 2. I've factory reset my phone, deleted / reinstalled the app, turned Bluetooth on / off, & confirmed phone will connect to other Bluetooth devices.  

 

Any ideas?

 

Moderator Edit: Format.

Best Answer
0 Votes
1 REPLY 1

‎05-09-2017 09:36

‎05-09-2017 09:36

Hello @NBurnham, thanks for joining us, it's great to have you on board! Smiley Happy

 

Usually when a Fitbit tracker syncs with an iOS device but not with another one is because a Bluetooth bond has been formed with the first device. In this case I would like to suggest you to go to the Bluetooth settings on your iPad and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Don't worry, this won't prevent your tracker from syncing with the iPad, it will just allow it to sync with other devices, such as your iPhone. 

 

Additionally, please remember to remove any other Bluetooth devices or Fitbit trackers when you're syncing your Blaze with your iPhone for it to sync correctly. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes