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New Charge HR will not connect to S6

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‎03-24-2016 07:48

‎03-24-2016 07:48

I just purchased a Fitbit Charge HR the other day, charged it, and when I go to connect it, it won't connect.

 

A couple of times it said it found it and to enter the code, however all I had was a battery symbol.  

 

Not sure if this matters, but the display doesn't show anything when I push the button or tap on it either.

 

I just switched from a Jawbone UP24 and was really looking forward to the fitbit, but am not liking that it won't do ANYTHING.

 

Please help.

 

I have tried resetting the device, I have also tried uninstalling the app, and re-setting bluetooth.

 

Thanks.

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‎03-25-2016 04:30

‎03-25-2016 04:30

Welcome to the Community @htodd. Thanks for troubleshooting the display inconvenience you have by yourself. I recommend Restarting the tracker a couple of times more and if this procedure doesn't work, feel free to contact our Support Team. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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