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New Fitbit not syncing on iphone4 v 7.12

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‎02-11-2016 18:42

‎02-11-2016 18:42

I have the app installed on this phone and Bluetooth is turned on but my Fitbit won't sync. I set up the Fitbit online with the dongle but it won't sync. I logged in ok in the app. What am I missing? This is the 4th Fitbit in the family and the only one that won't sync.
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‎02-12-2016 11:21

‎02-12-2016 11:21

Very welcome to the Community @Cyndilee! Smiley Happy You can see the list of compatible devices here and also, let me know if you have the latest version of the Fitbit app. You can check that information here: "How do I update the Fitbit app for iOS to a newer version?". After that, try a restart on your tracker and finally, set up your tracker as a new Fitbit device.

 

Let me know how it goes! Smiley Wink

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