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New Versa 2

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‎10-11-2019 03:08

‎10-11-2019 03:08

Just purchased and received the Versa 2 however, I am very disappointed. There is a firmware update available for the watch that isn't downloading. I have deleted and reinstalled the app and the watch with no luck. Now, I have a $200 watch that is useless because the update will not download. I have an iPhone with the iOS 13.1.2. I understand that with new update, the watches were having difficulty with notifications however, haven't found anything that address a new watch and the download. 

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‎10-11-2019 04:24 - edited ‎10-11-2019 04:29

‎10-11-2019 04:24 - edited ‎10-11-2019 04:29

Hello @classyblue 

Welcome to the Fitbit Community. I hope I can help you. First please look here and Try these steps: https://help.fitbit.com/articles/en_US/Help_article/2047/?q=firmware&l=en_US&fs=Search&pn=1 After reviewing those steps run the firmware update again and see if it completes the update.

 

I also found this thread that you might find helpful as well: https://community.fitbit.com/t5/Versa-Smartwatches/Versa-Firmware-Update-Failure-Fitbit-s-Issue/td-p...

 

😃Please let me know if I provided you with the best answer to resolve your issue.

 

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‎10-11-2019 04:24 - edited ‎10-11-2019 04:29

‎10-11-2019 04:24 - edited ‎10-11-2019 04:29

Hello @classyblue 

Welcome to the Fitbit Community. I hope I can help you. First please look here and Try these steps: https://help.fitbit.com/articles/en_US/Help_article/2047/?q=firmware&l=en_US&fs=Search&pn=1 After reviewing those steps run the firmware update again and see if it completes the update.

 

I also found this thread that you might find helpful as well: https://community.fitbit.com/t5/Versa-Smartwatches/Versa-Firmware-Update-Failure-Fitbit-s-Issue/td-p...

 

😃Please let me know if I provided you with the best answer to resolve your issue.

 

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