help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

New and Cannot Fitbit Flex isn't recognized by my app/iPhone 5s

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-27-2016 18:20

‎02-27-2016 18:20

I have a new fit bit flex and cannot get it to be recognized by my device. I have deleted the app and restarted the phone. Any advice?
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-28-2016 06:37

‎02-28-2016 06:37

@Michellelynn Welcome to the Fitbit Community! I will recommend to try these syncing troubleshooting steps to fix this issue. I see the iPhone 5S is under the list of compatible devices.

 

Try that out and let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!

View best answer in original post

Best Answer
2 REPLIES 2

‎02-28-2016 06:37

‎02-28-2016 06:37

@Michellelynn Welcome to the Fitbit Community! I will recommend to try these syncing troubleshooting steps to fix this issue. I see the iPhone 5S is under the list of compatible devices.

 

Try that out and let me know how it goes! Smiley Very Happy

Santi | Community Moderator, Fitbit

Like my response? Vote for it! Also, accept as solution!
Best Answer

‎02-28-2016 07:31

In response to SantiR

‎02-28-2016 07:31

I got it to work. Thank you!

Michelle L. Petri
Best Answer