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New friend not showing up on my list.

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‎07-17-2017 07:03 - last edited on ‎07-19-2017 05:13 by Moderator Alum

‎07-17-2017 07:03 - last edited on ‎07-19-2017 05:13 by Moderator Alum

I sent a friend request through email and it was accepted but nothing is showing up under friends for her.

 

Moderator Edit: Clarified Subject.

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‎07-19-2017 05:42 - edited ‎07-19-2017 07:23

‎07-19-2017 05:42 - edited ‎07-19-2017 07:23

Hello @Dela60, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

When your request was accepted, did you receive a confirmation? If so, it's possible your friend's privacy settings are configured in order for her to remain hidden from other people. If that's the case, she will need to modify her privacy settings by going to Account > Her Name > Badges and Trophies > Privacy Settings and change the privacy to Friends. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

View best answer in original post

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‎07-19-2017 05:42 - edited ‎07-19-2017 07:23

‎07-19-2017 05:42 - edited ‎07-19-2017 07:23

Hello @Dela60, I hope you're having a great day, it's nice to see you around. Smiley Happy

 

When your request was accepted, did you receive a confirmation? If so, it's possible your friend's privacy settings are configured in order for her to remain hidden from other people. If that's the case, she will need to modify her privacy settings by going to Account > Her Name > Badges and Trophies > Privacy Settings and change the privacy to Friends. 

 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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‎07-19-2017 06:31

In response to MarcoGFitbit

‎07-19-2017 06:31

Thank you! That's what it was.

Sent from my iPad
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‎07-20-2017 04:57

In response to Dela60

‎07-20-2017 04:57

Hello @Dela60, thanks for taking the time to reply, I hope you're having a great day. Smiley Happy

 

I'm really glad your issue has now been resolved. In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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