Nighttime Details (Sleep Stages, HRV and Breathing Rates) Not Recording since 1/26/22

[MLB44]

Since the IOS app update of 1/26/22 my Inspire 2 has stopped recording (or reporting) detailed information from the night.  I'm only getting simplified sleep reporting, HRV is not recording nor breathing rates.  This also means my Readiness scores are basically invalid.

I believe this probably more of an app/syncing problem than an issue with the device itself. 

Is anyone else experiencing this with their device?  

[MLB44 · Accepted solution]

I have just detailed my issue to customer support and they have requested that I return my unit. I found one other individual on Inspire 2 forum who appeared to have the same issue but the phone support guy got smart with me and told me I should be calling Apple since it sounds like I have a problem with IOS. I told him again that I was referring to THEIR app for IOS which received an update the day before my problems appeared. He kept asking me if my LED was flashing like I couldn’t tell if my device was tracking my heart rate. Which it is. And the heart rate “line” is continuous showing that it IS recording my heart all night long. I asked if he would please report my issue to their IOS app Team for investigation. I wanted to see if they could send me a link to downgrade my Fitbit app to the previous version which he wasn’t interested in discussing. Instead I have to give up my device, mail it back, wait 7-10 days for them to send me an email to discuss what they will do for me next. Mark me UNIMPRESSED with their support team. If the moderator reads this and would like to try to work with me, I will have my device in hand for about one more hour before I send it off. 

[RJJ77]

I have a Versa that I've used for nearly four years of usually successful sleep stage tracking - rem, deep, etc. but with occasional hiccups where only simplified details are provided. I know by heart all the canned responses from Fitbit tech support about what to do when detailed sleep stage info doesn't appear and you get the dreaded "Your tracker couldn't get a consistent heart rate reading while you slept" message explaing why you only got simplified sleep datails.  I've tried every suggestion, and usually they work.  But now for nearly two weeks - since May 11, 2022 - no detailed sleep stages, and no HRV details for the same period despite following all advice and personal experience with what makes sleep stage tracking work.  Versa otherwise performs flawlessly and heart rate registers on the watch face.   Full factory reset, reloaded the Fitbit app, ample battery charge, worn correctly, clean sensors, etc. etc.