Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

No Active minutes showing in app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

No activity minutes showing... heart rate in “cardio zone” and still nothing 😢

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

Hello @Panad, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

Thanks for bringing this to my attention. When did you start experiencing this issue? Which tracker are you currently using? Have you restarted it lately? Please note that the Active Minutes are not based on your heart rate but on the intensity of your activity. It's also possible the Fitbit app is not updating the information correctly with our servers, which is why I would like to suggest you to go to the online Dashboard and check if your Active Minutes are correct in here. If so, I would like to recommend the following:

 

  • Force-close the app by double tapping the home button and swiping up the app. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else! Smiley Wink

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes